Ace Hardware

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4.2

( 10 reviews )

Furniture Stores, Home Decor, Department Stores $$

Closed 08:00 AM - 07:00 PM See Hours

4705 S Western St, Amarillo, TX 79109, United States

+1 8063-223-449

Ace Hardware is a renowned brand that has established itself as a reliable provider of hardware and home improvement products. With a wide range of offerings, Ace Hardware caters to the needs of professionals and DIY enthusiasts alike. The brand is known for its commitment to quality and customer satisfaction, ensuring that every customer finds the solution they are looking for. From tools and paint to plumbing and electrical supplies, Ace Hardware offers a comprehensive selection of products to help customers complete their projects efficiently. With numerous locations across the country, Ace Hardware provides accessibility and convenience to customers, allowing them to find the items they need easily. With a strong reputation and a vast inventory, Ace Hardware continues to be a trusted name in the industry, serving as a one-stop shop for all hardware and home improvement needs.

Reviews

4.2/5

10 reviews

5 stars

4 stars

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1 stars

Brian zorns

March 22, 2024

NEVER GO HERE! Some of the worst customer service I have ever experience! The older lady “assistant store manager” was incredibly rude! All I needed was some simple assistance with a purchase and she just seem like she didn’t care and gave a lot of attitude. Had a family member have the same problem days later with the same lady. Horrible service.

Luz andrade

March 22, 2024

Great service. The manager went out of his way to try to make it work for me. But I had to go elsewhere because they didn't have what I needed

Terry brickle

March 22, 2024

I was slightly overwhelmed today by the shear number of sealer primers that were available to start my painting project. I was greeted and helped with friendly service and was helped in locating the correct primer for the job I was working on.

João henrique parralego

March 22, 2024

This store puts prices on items and refuses to honor the prices. False advertising. Tonya is her name that refused. Very rude .....

Dj thousandaire

March 22, 2024

Poor service, lady didn't want to make a key for me. Said she couldn't because mine had a chip in it,, it doesn't.. I insisted she look at it, finally she made one, but very grumpy old woman. Rude.

Mary lynn reich

March 22, 2024

This place has the the best customer service above any Hardware place especially Home Depot!

Denise padilla

March 22, 2024

Ace is the place! Especially if you are handicapped and need personalized attention and customer service. Thanks everyone!

Shaftz fn

March 22, 2024

There is a cashier named Tonya. A senior lady who is the rudest and most unhelpful worker I have ever encountered at an Ace store. I am a loyal Ace customer and recently moved to Amarillo. I quickly needed to shop at Ace having just purchased a home. I must give this rating in order for her to be coached on the excellent service Ace is known for. Hopefully she is trainable by you can’t fix misery! That said the other staff is as amazing as I am acustom to at any Ace store. Therefore my rating will increase from a 1 for her to a 4 for the benefit of the other great staff including the Gorg. Pup!!

Katherine diaz-callaway

March 22, 2024

From cash register to middle of store it was like being in Home Depot W/Heads in other direction tha dog was on guard than anyone else & had a really bad experience @ 84 lumber & ace & tha store on south Washington they tha same atmosphere I'll go back way cross town @ a more of tha people I find & get to kno bunch,should have did tha survey after tha visit this is born& raised westtexas,& even in tha city from Amarillo to canyon it's still 'SunDown'Town region & Ace Illinois yards r lots better so I will not B Back...?

Joakim söderström

March 22, 2024

Do not use this Company ever! We recently called for a bid on our kitchen backsplash. Employee came over was in our home for 15 min and charged us $195 for the bid. The job was for 25sq ft of space. Very small job that was already prepped and ready and we had already purchased all the materials needed for the job from Home Depot. The tile was large and all we needed was a simple brick style pattern. So not difficult at all. The guy said it would take him 4-5 days to complete the job. The manager of the store sent us a complete work up for the entire project shortly afterward. The quote for the job was $3800. To say we were completely taken advantage of is an understatement. We of course ended up going to another company. We were able to complete the job in 5hrs costing us $500! Do not let this Company take advantage of you!